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Legal
Terms of Service
Terms and conditions for software licensing and services for Prodoc, a product by Growth Hacker Consulting Private Limited.
Last updated: September 1, 2026
Questions? Email legal@prodoc.io
Terms of use
Important. Read carefully.
These terms and conditions for software licensing and services ("Terms of Use") form a legal agreement between Growth Hacker Consulting Private Limited, (CIN U74999KA2022PTC156886), a company incorporated under Indian law with its registered office at No 42C, Shiv Govind Nivas, Gangamma Devi Layout, Mahadevapura, Bangalore 560048 (referred to as "Company", "Our", or "Us"), and merchants (whether individuals or legal entities) involved in any lawful business for providing services or goods across India ("Client", "You", or "Your").
The Company offers a range of messaging software-as-a-service solutions through a single platform under the name "Prodoc" ("Solution") to help customers manage communications more effectively.
The Company may authorize individuals from time to time to carry out its rights, duties, and obligations under these Terms of Use. Any reference to authorized representatives in these Terms of Use shall include any such authorized persons acting on behalf of the Company.
These Terms of Use are an electronic record under the Information Technology Act, 2000, and the relevant rules, including provisions relating to electronic records in various statutes amended by the Information Technology Act, 2000. These Terms of Use are generated by a computer system and do not require any physical or digital signatures.
These Terms of Use are published under Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which requires the publication of rules, regulations, privacy policies, and terms of use for access to or use of any electronic services.
BY USING THE SOLUTION, THE CLIENT ACCEPTS THESE TERMS OF USE AND ANY ADDENDUM OR ANNEXURE THAT FORMS PART OF THESE TERMS. IF THE CLIENT DOES NOT ACCEPT THESE TERMS, THEY SHOULD NOT USE THE SOLUTION. THE COMPANY MAY MODIFY OR UPDATE THESE TERMS OF USE FROM TIME TO TIME, AND THE UPDATED VERSION WILL BE AVAILABLE AT https://prodoc.ai/terms-of-service FOR THE CLIENT'S ACCESS.
Definitions
In these Terms of Use: (i) terms defined within quotations and/or parentheses have the meanings assigned to them; (ii) capitalized terms listed below have the meanings as indicated. The headings are for convenience only and do not define or limit the scope in any way.
Applicable Law
Includes all relevant Indian statutes, enactments, laws, ordinances, rules, regulations, notifications, guidelines, policies, directions, directives, and orders of any governmental authority or self-regulatory agency, tribunal, board, or court in India.
Applicable Data Protection Law
Refers to all relevant laws, regulations, and guidelines issued by the Indian government concerning privacy, data processing, data protection, data security, encryption, or confidentiality, including but not limited to the Indian Information Technology Act, 2000. The parties agree that when the Digital Personal Data Protection Act (DPDPA) of 2023 is enacted and enforced, it will replace the IT Act, 2000, and apply retrospectively.
Beta Products
Means a pre-release version of the Solution or its components provided to you for testing under real conditions.
Business Day
Means any day other than Saturday, Sunday, or any public holidays when banks in Mumbai are open for business.
Intellectual Property
Includes all intellectual property worldwide, whether registered or unregistered. This encompasses trademarks, service marks, trade names, logos, domain names, patents, design rights, trade secrets, know-how, technology, formulae, industrial and commercial information, techniques, inventions, processes, manuals, documentation, technical data, information, copyrights, works of authorship, topography rights, database rights, computer hardware and software, including source code, user interfaces, software applications, platforms, or infrastructure.
Term
These Terms of Use are effective until terminated as outlined herein ("Term") and will automatically renew beyond the Term ("Auto Renewal") unless the Client expressly revokes them in writing.
Grant of license
During the Term, in consideration of payment of the Fees by the Client to the Company and subject to these terms and conditions, the Company grants the Client a limited, non-exclusive, personal, revocable, non-transferable, and non-licensable license to access and use the Solution on a subscription basis, in accordance with these Terms of Use. This does not create any arrangement for transferring title, ownership, or interest, including rights under any Intellectual Property, to the Client.
The Solution will be provided by the Company to the Client on a SaaS model, whereby the Company will provide access to the Solution by hosting it on a centrally hosted system to which the Client will be given necessary access. All other rights and interests not explicitly granted under these Terms of Use are reserved for the Company.
License and use of solution
To use the Solution, the Client must provide all necessary information and documents requested by the Company, including identification, address, and payment details.
The License granted under these Terms of Use is for the limited use of the Solution by the Client for its business operations and does not include the right to:
- License, sublicense, sell, resell, transfer, assign, distribute, or commercially exploit the Solution or its content in any way.
- Circumvent or disable any security or technical features of the Solution.
- Modify, reproduce, or create derivative works based on the Solution or its content.
- Create internet "links" to the Solution or "frame" or "mirror" any content on any other server or wireless or internet-based device.
- Reverse engineer or access the Solution to build a competitive product, copy its ideas or graphics, or any other unauthorized purposes.
- Use the Solution for any purpose other than the Client's internal business operations.
Important
The Client must maintain access and responsibility for the registered SIM card and present it in emergencies within 30 minutes.
Client Data
The Solution is built on the Company's proprietary platform, integrating various business and user/customer details of the Client as provided to the Company during the subscription.
Inbox Dashboard
A web-based messaging application that forms part of the Solution. Messages sent by the Client's users are automatically visible to the Client in their messaging application, such as WhatsApp or WhatsApp Business.
Support and Assistance
The Company provides prompt support and assistance to the Client in case of any emergencies, breakdowns, errors, or deficiencies in the Solution.
Early Access to Beta Products
The Company may provide the Client early access to Beta Products for testing on an 'as is' and 'as available' basis, without warranties, representations, or commitments.
Rights and obligations of the client
Client's Unauthorized Access
The Client must ensure secure transmission of information to or from the Company servers and prevent unauthorized access. If authorized personnel default, it will be considered a default by the Client.
Client Compliance with the Law
The Client must obtain all necessary approvals and licenses to use the Solution and will be liable for any defaults or claims arising from failure to comply.
Client Cooperation
The Client must cooperate with the Company for any integration required and provide access to its systems and computing platform.
Client Payment
The Client must pay all payments due under these Terms of Use as requested by the Company.
Trial Period
The Client may use the Solution on a trial basis for 7-14 days from the Subscription Commencement Date. During the Trial Period, the Client may terminate these Terms of Use without paying any Subscription Fees. After the Trial Period, the Client will be automatically charged.
License fee and payment terms
In exchange for the License, the Client must pay the Company the following:
Subscription Fee
The subscription period begins on the Subscription Commencement Date and continues until the Subscription End Date unless agreed otherwise. The Client agrees to provide payment details to process a non-transferable, non-refundable fee for subscribing to the Solution at the end of the Trial Period.
Usage Fee
The Client must recharge their Wallet as needed to send and receive messages from their connected WhatsApp Business API number. Wallet recharges are non-transferable and non-refundable.
Taxes
All payments are exclusive of taxes and government levies, which the Client must bear. The Client must comply with all tax filing formalities and issue a certificate for tax deducted or paid on behalf of the Company, ensuring the Company receives credit for any tax deducted.
Data protection & privacy
The Client must ensure relevant consents are obtained under Applicable Data Protection Laws for collecting and processing Personal Data. The Company is not liable for any claims arising from the Client's data processing.
Cloud API
The Client confirms that data shared on the WhatsApp infrastructure will reside on Cloud API's (Meta Product) data centers. The Company does not offer data localization for WhatsApp messaging data shared or obtained through the Solution.
Disclaimers of warranties
To the extent permitted by law, the Company disclaims all warranties that the Solution will be uninterrupted, error-free, or free of bugs, viruses, or other harmful components. The Company is not liable for any errors, omissions, interruptions, data loss, or communication failures related to the use of the Solution.
Limitation of liability
Neither Party is liable for any indirect, special, incidental, punitive, or consequential damages arising in connection with these Terms of Use.
The Company's maximum aggregate liability under these Terms of Use shall not exceed the Fees payable by the Client to the Company in the 12 months preceding the claim.
Governing law and jurisdiction
These Terms of Use are governed by the laws of India. Any disputes arising from or related to these Terms of Use will be resolved amicably or through arbitration in Mumbai, in accordance with the Arbitration and Conciliation Act, 1996. The language of arbitration will be English.
Contact details
All communications or notices to the Company under these Terms of Use must be in writing and addressed to the Company at the contact details provided. The Company may update these details from time to time.